Медіаційна компетентність фахівців у сфері публічного управління та адміністрування

English

Mediation competence of specialists in the field of public management and administration

Abstract. Introduction. In the conditions of uncertainty, the problematic issues of resolving conflict situations and disputes are becoming actualized, which requires further development of training programs for mediation-literate specialists, in particular in public management and administration. The competencies of a modern effective public servant (local self-government official) include such social skills (soft skills) as knowledge of the mediation process: the ability to work from the position of mutually beneficial interests of the parties; to create opportunities for mediation in the conflict; provide mediation interaction. This publication is devoted to the issue of the development of mediation competence of specialists in the field of public management and administration. Purpose. The article is devoted to the study of directions for the development of mediation competence in the training of specialists in the field of public management and administration. Materials and methods. The research materials are: 1) regulatory and legal provision regarding mediation as an approach and concept to alternative resolution of disputes and conflict situations; 2) scientific works devoted to the study of problematic issues of formation of mediation competence, development of mediation literacy of managers in public management and administration. The results. The study was conducted taking into account the specifics of management decision-making in the internal contours of the organization. The criteria for an optimal management decision (effectiveness, efficiency, long-term perspective) and the consequences of suboptimal management decisions, manifested in the economic, moral-psychological, social and organizational spheres, are analyzed. The influence of the degree of support of the manager by the employees of the organization as a factor of ensuring mediation interaction was determined. The article presents basic concepts such as competence, competence, mediation competence, mediation. The features of mediation integrative and social-psychological competence are disclosed. It was determined that the developed socio-psychological mediation competence allows to perceive and understand the behavior of people and their motivation, to increase the level of communicative culture in the organization, to prevent conflicts. It is noted that in the European Union, mediation as a concept of alternative conflict resolution has gained active distribution due to the implementation of the Directive of the European Parliament "On some aspects of mediation in civil and commercial disputes". In Ukraine, the legal basis of mediation is established by the Law of Ukraine "On Mediation". The analysis of the problem field regarding the development of mediation competence of specialists in the field of public management and administration made it possible to establish the reasons that limit the manager or responsible person from applying mediation methods and tools in practice, along with the identified advantages of mediation in public management and administration. Discussion. In further scientific research, it is suggested to focus attention on the need to develop training courses on mediation aimed at making optimal management decisions in conditions of uncertainty, in particular for public servants and local self-government officials.

Keywords: mediation competence; mediation; communication; mediation literacy; management decisions; public management and administration