Strategic restaurant management model in a multicultural environment: integrating generational and cross-cultural approaches

Анотація

This article presents a theoretical and practical analysis of adaptive management strategies in the restaurant industry, integrating crosscultural and generational approaches. The study is based on a qualitative comparative method using case analysis, incorporating practical experience in managing large-scale and chain restaurants in Ukraine and the USA, observations of multicultural teams, and informal interviews with employees from Generations X, Y, and Z. The research identifies key differences in values, communication styles, motivational drivers, and work schedule expectations across generations, as well as the specifics of authority perception and feedback reception among various cultural groups (Ukrainian, Latin American, and American employees). Special attention is given to the transformation of the leader’s role from a hierarchical manager to a facilitator, fostering a shared sense of purpose and a culture of trust. The importance of personalized motivation, adaptive scheduling, and multi-level feedback as employee retention tools is substantiated. The author’s management model is presented, in which cultural sensitivity, the leader’s emotional intelligence, and consideration of generational characteristics are viewed as complementary parameters for enhancing team performance. Systematization of practical cases demonstrates that combining flexible operational tools with differentiated incentives reduces staff turnover, minimizes intergenerational conflicts, and increases productivity in environments characterized by high cultural and age diversity. The article will be useful for researchers in human resource management, hospitality industry professionals, HR experts, and practicing managers working in multicultural and multigenerational teams.

Ключові слова: multicultural teams; generational differences; restaurant management; adaptive leadership; employee motivation; hospitality industry

Як цитувати

@article{internauka11304,
  author   = {Cherednyk, Anna},
  title    = {Strategic restaurant management model in a multicultural environment: integrating generational and cross-cultural approaches},
  journal  = {Міжнародний науковий журнал «Інтернаука»},
  year     = {2025},
  number   = {8},
  doi      = {10.25313/2520-2057-2025-8-11304},
  url      = {https://www.inter-nauka.com/issues/2025/8/11304}
}

TY  - JOUR
AU  - Cherednyk, Anna
TI  - Strategic restaurant management model in a multicultural environment: integrating generational and cross-cultural approaches
JO  - Міжнародний науковий журнал «Інтернаука»
PY  - 2025
IS  - 8
SN  - 2520-2057
DO  - 10.25313/2520-2057-2025-8-11304
UR  - https://www.inter-nauka.com/issues/2025/8/11304
LA  - en
ER  -